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Tees Valley Combined Authority: Tees Flex Bus Service

  • Location: Redcar & Cleveland, Hartlepool and Darlington & Stockton

  • Purpose: Tees Flex is an on-demand bus service that looks to serve residents in the Tees Valley who live in rural areas not well served by conventional bus routes. It aims to strike a balance between overrunning on mileage and serving as many people as possible with a convenient service.

  • Description: Using the Tees Flex app, customers hail a bus directly from their smartphone. The app algorithm matches passengers who are making similar trips in the area together. The app directs both the bus and the passengers to a nearby ‘virtual’ bus stop for their pick up and drop off. The Tees Flex serves approximately 1,000 customers per week and has become particularly popular with the old, young, disabled, and isolated residents with access to study and local services.

  • Funding: The pilot has cost £3 million and has been funded by the Tees Valley Mayor, Ben Houchen and the Combined Authority.

  • Conservative councillor/ council lead: Tees Valley Mayor, Ben Houchen

  • Further links: Bus provider, Stagecoach bus and Tees Valley website.

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